Courses Announcement by Edraak
About the Company:
Edraak is a pioneering Arabic MOOC (Massive Open Online Course) platform, launched by the Queen Rania Foundation (QRF). The platform leverages regional talent and advanced technology from the Harvard-MIT consortium, edX, to provide high-quality, accessible education in Arabic. Edraak’s mission is to empower learners across the Arab world by offering practical courses that enhance professional and personal development.
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Mastering Customer Service Skills – Specialized Training Course
Course Overview:
This course focuses on developing key customer service skills for individuals and organizations. It is designed for anyone who interacts with customers directly or through digital channels, including business owners and customer service employees. The course covers communication strategies, problem-solving techniques, and practical tools to improve customer satisfaction and engagement.
Who This Course Is For:
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Professionals who interact with customers face-to-face, by phone, or on social media.
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Business owners seeking to improve the customer experience.
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Customer service employees aiming to develop and refine their skills.
Requirements:
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No prior knowledge or special requirements are needed.
What You Will Learn:
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Effective communication techniques.
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Problem-solving and decision-making skills.
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Differentiating between customer needs and wants.
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Asking effective and strategic questions.
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Using multiple communication channels effectively.
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Applying body language and facial expressions in customer interactions.
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Collecting and using feedback to improve service.
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Creating and following a personal development plan.
After Completing This Course, You Will Be Able To:
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Deliver excellent customer service.
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Efficiently manage and meet customer needs.
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Solve customer problems effectively.
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Improve overall customer satisfaction and experience.
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Communicate confidently with customers across different platforms.
Course Includes:
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Comprehensive content covering all aspects of customer service skills.
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Practical activities and exercises for skill application.
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Free online access with no course fees.
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Language: English and Arabic
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Participation certificate: No
(https://www.for9a.com/en/courses/mastering-customer-service-skills)