Free IT Service Management (ITSM) & IT Governance Fundamentals | Udemy

Here’s a summary of the Free IT Service Management (ITSM) Tutorial available on Udemy:

Course Overview

* Title: Free IT Service Management (ITSM) Tutorial - IT Service Management (ITSM) & IT Governance Fundamentals

* Instructor: George Matrozos [https://www.udemy.com/user/george-matrozos/]

* Rating: 4.4 out of 5 (81 ratings)

* Students Enrolled: 1,070

* Duration: 58 minutes of on-demand video

* Language: English

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Course Description

This introductory course provides a solid foundation in IT Service Management (ITSM), focusing on essential concepts, frameworks, and best practices. It is designed for beginners and those looking to enhance their knowledge in ITSM and IT governance.

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Learning Objectives

By the end of this course, learners will be able to:

* Understand core ITSM concepts and frameworks.

* Explain the IT service lifecycle and key processes.

* Recognize the role of IT governance and compliance.

* Apply ITSM best practices in real-world scenarios.

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Requirements

* No prior experience is required.

Key Features

* ITIL®, COBIT®, ISO 20000: The course references these frameworks to present their basic concepts within the context of ITSM.

* Practical Insights: The course breaks down complex concepts into clear and practical insights, making it accessible for beginners while still valuable for IT professionals.

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Conclusion

This course is a valuable resource for anyone involved in IT, business operations, or service management. It aims to improve service delivery, align IT with business goals, and enhance overall efficiency.

Enroll now to start your journey in mastering IT service excellence!

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